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Missed bin collections

Our teams are working extremely hard to maintain our waste collection services. We have increasing pressures on our ability to complete some collection rounds, and to return to collect bins that have been missed or that have not been collected as scheduled due to access issues. Recent increases in Covid-related staff sickness and self-isolation in addition to the ongoing impact of the national shortage of HGV drivers and an increase in the amount of waste produced by households has heavily affected our teams following the Christmas period. Until the situation eases, disruption may continue, and we apologise for any inconvenience caused to residents. Missed collection update 5 January 2022 Unfortunately a number of the scheduled Christmas waste collections due to take place (as per the sticker on the bin) on Thursday 30 December 2021 and Friday 31 December were not completed as scheduled last week. The majority of these collections have now been completed, there are a small number of outstanding collections that we are aware of and will be sending crews out tomorrow Thursday 6 January 2022 to complete these collections. Due to the current situation staffing levels may change at short notice which may affect our planned collections, we will keep you updated via the website and social media. Apologies for the disruption this may cause. Garden waste collection will resume on Monday 10 January 2022.

You can report a missed bin up to two weeks after the day it should have been collected.

If our bin collection crews tried to empty your bin but couldn’t, we will give the reason why.

You will be able to submit your report if the crew have genuinely missed your bin collection.


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